Urban Forestry operates a Customer Satisfaction Survey once a year carried out by BenchmarQ - QMS. The last was done in June 2013 in which we were awarded a Diamond Cerificate, over the years we have achieved four Silver, six Gold and two Diamond Awards for our customer satisfaction.
Comments made by customers:
"They are always very pleasant and helpful"
“They’re very professional, I would use them again because of their high quality and professionalism”
“We have used Urban Forestry for many years and find them very helpful, we trust their expertise enormously”
“The Staff are pleasant and knowledgeable”
“They were very helpful when I was making the appointment, they cleaned up very well and I have recommended them to others”
“I have used Urban Forestry for a number of years and no longer feel the need to obtain other quotations. Service and expertise is good and I wouldn’t necessarily expect them to be the cheapest. However, discussions with others suggest their pricing is competitive.”
“I have used Urban Forestry for 20 years. I have complete confidence in their work, advice and their conservation and tree knowledge.”